KX-T: 824 Cuts out after 4 or 5 Rings

[Larry]

Dallas Dingle wrote:
> I am troubleshooting an 824. It has 2 incoming COs. If one is busy it rolls
> to the second line after 6 rings. Recently when people call in on the main
> or first line it rings 3 or 4 times there is slight "pop" like a disconnect
> and they lose the connection. I had Qwest out and they rang the line out and
> they claim all is fine. Today I had  the Alarm company switch their
> connection to the fax line. It is not connected to the KSU. I just tried it
> and almost every time it pops and cuts out after a few rings. I am somewhat
> distant from the sight, so I am trying to gain any insight I can before
> taking another look. I wonder if the KSU could be causing the problem?
> Anyone had a similar problem? The only other thing in the loop is the
> Panamax phone line surge protector.
> Thanks
> Dallas Dingle
>   
disconnect the first line at the demarc, dial  in and see if the same 
thing happens.  if so, could be wet cable, bad nid protector, or some 
sort of delayed forwarding (maybe call notes turned on), and is telco 
problem.  reconnect, if only happens with your equipment connected, bad 
protector in ksu, cable tv box auhentication or a security panel 
answering for remote access, pc modem playing fax or another fax 
machine.  time it, is it always 4 rings, 28 seconds, etc. wet cable 
can't figure time.

The telco always tells you it tested fine and is a problem in your 
equipment  ;-)


larry / dallas